We've put this commitment together so that you know exactly what you can expect
from us. We genuinely care about the service you receive, so we wont make
promises that are of no value to any of our associates.
Our commitment is based on two of the long-term objectives that shape everything
we do at First Edge, delivering a service that meets the needs of all our
customers and delivering value. We will regularly keep our commitment to make
sure we continue to meet, if not exceed, the needs of your demands.
Finally, we believe in being honest with you so we thought it would help if we
highlighted some of the reasons which will give you the comfort you need to be
with first edge.
Why do some applications take
We aim to process all commodity applications correctly from when we receive
them. However, is some of the applications we receive aren't completed
correctly, or they don't include all of the necessary supporting documents. When
this happens, we will inform the applicant that we need extra information or we
will close their application.
Other things that could delay your application?
Some applications require additional checks. We still do our best to process
these as quickly as possible, but they may take longer in some cases the
applicant would be charged.
Examples of when this might happen include:
each client would need to pass our compliance before we put them direct to any
of our principles
If you have a criminal record, in which case we will need to make sure that you
meet our criteria.
If you are applying for an instrument and don't have pass record, your
qualification could take longer. We will need to in-depth checks, were you would
need to give us authority to check on your status, we also need to know if you
have done business with the relevant awarding banking financial institutions to
update our records.